khbd Frequently Asked
Questions

khbd requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID and proof of your payment method (for example, a screenshot of your bKash account showing your registered name). KYC must be completed before your first withdrawal can be processed.

Use the password reset option on the khbd login page. Enter the mobile number or email address associated with your account and you will receive a one-time reset code. Enter the code, choose a new strong password (at least 8 characters including letters and numbers), and confirm. If you do not receive the code within two minutes, contact support at [email protected].

No. khbd strictly allows one account per person, per device, and per household. Opening multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed and any pending balances forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve the situation.

To permanently close your khbd account, email [email protected] with the subject line "Account Closure Request" and include your registered username. Our team will confirm your identity, process any outstanding withdrawal balance to your verified payment method, and close the account within 48 hours. Account closure is irreversible; a new registration would require a fresh application.

khbd offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, Test matches, ODIs, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, total wickets, over/under run lines, player performance props, and in-play live betting during matches. Markets open once official team sheets are confirmed.

The minimum single bet on cricket markets at khbd is ৳50 BDT. This applies to pre-match and live in-play markets alike. Maximum bet limits vary by market and match importance — high-profile BPL or IPL final matches carry higher maximum stake limits than group-stage fixtures. Specific bet limits are displayed on each market's betting slip before you confirm your wager.

Yes. All slot games available on khbd are provided by verified third-party studios — including Pragmatic Play, NetEnt, Microgaming, and others — whose random number generators (RNGs) are independently tested and certified for fairness. Each slot game displays its theoretical RTP (return to player) percentage in the game information panel. khbd does not modify game outcomes in any way.

Yes. The khbd platform is fully optimised for mobile browsers on Android and iOS devices. You can play all games — including cricket betting, slots, live casino, and fishing games — directly through your mobile browser with no app download required. The interface automatically adapts to your screen size. For the best experience, use a modern browser such as Chrome or Safari on a stable internet connection.

khbd's live casino section features real-time table games streamed by leading providers including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, Live Teen Patti, and game show titles such as Crazy Time. Games are hosted by professional dealers and are available 24 hours a day, with dedicated BDT betting tables during peak Bangladesh Standard Time hours.

khbd operates as a safe and reliable platform with SSL encryption protecting all data transmissions between your device and our servers. Player funds are held in segregated accounts, and all games are sourced from certified third-party providers. We do not sell or share your personal information with third parties for marketing purposes. Our responsible gaming framework includes deposit limits, time-out periods, and self-exclusion options for players who need them.

The minimum age to register and play on khbd is 21 years. This is a strict requirement. Age is verified during the KYC process, and any account found to belong to a person under 21 will be closed immediately with all associated funds frozen. khbd takes underage gambling prevention seriously and encourages parents and guardians to use parental control software to restrict access to gambling websites for minors.

To request self-exclusion from khbd, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period — 6 months, 12 months, or permanent. Your account will be suspended within 24 hours and all marketing communications will be stopped immediately. During self-exclusion, you cannot deposit, place bets, or reactivate your account. Permanent self-exclusion cannot be reversed under any circumstances.

You can set a daily, weekly, or monthly deposit limit directly from your khbd account settings under the Responsible Gaming section. Enter your preferred limit in BDT and confirm. Limits take effect immediately. Reducing a limit is instant; increasing a limit is subject to a 72-hour cooling-off period before it becomes active. If you cannot locate the settings panel, contact [email protected] for guided assistance.

The khbd support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected] — include your registered username and a clear description of your issue. For urgent responsible gaming matters (self-exclusion, deposit limit, suspected underage access), mark your subject line accordingly for priority handling. Our team aims to respond to all enquiries within two hours during Bangladesh Standard Time business hours.