khbd Privacy Policy
At khbd, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and secured, and the rights you hold over your own data as a registered player on our platform.
How khbd Protects Your Data
We have built our data practices around transparency and security. Here is a concise overview of the six pillars that define how khbd handles your personal information.
Minimal Data Collection
khbd collects only the information strictly necessary to operate your account, process payments, and meet our compliance obligations. We do not harvest data beyond what is needed.
SSL Encryption
All data exchanged between your device and the khbd platform travels over TLS/SSL-encrypted connections, ensuring that sensitive information cannot be intercepted in transit.
Access Controls
Access to player data is restricted on a strict need-to-know basis within the khbd organisation. All staff with data access are bound by confidentiality obligations.
No Data Selling
khbd does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used solely to deliver and improve our services.
Your Data Rights
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within a reasonable timeframe.
Retention Limits
We do not hold your data indefinitely. Retention periods are defined by legal and regulatory requirements, and data is securely deleted or anonymised once those periods expire.
1 Introduction
khbd ("we", "us", "our") is the operator of the online betting and gaming platform accessible at khbd.io (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, visitors, and support correspondents.
This Privacy Policy sets out, in clear and plain English, the types of personal data we collect, the purposes for which we process that data, the third parties with whom we may share it, the security safeguards we have in place, and the rights available to you as a data subject. Please read this Policy carefully before using the Platform.
This Policy applies to all personal data collected through the Platform, including data submitted during account registration, payment transactions, gameplay activity, customer support interactions, and website browsing behaviour. It does not apply to the data practices of third-party websites that may be linked from the Platform — those sites operate under their own privacy policies.
2 Data We Collect
khbd collects personal data in the following categories. We collect only what is necessary for the specific purposes described in Section 4 of this Policy.
2.1 Identity & Contact Data
- Full legal name
- Date of birth (for age-verification purposes)
- Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or otherwise)
- Mobile phone number
- Email address
2.2 Identity Verification (KYC) Documents
- Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence)
- Proof of residential address documents (utility bills, bank statements, or government correspondence)
- Proof of payment method ownership (screenshots or statements for bKash, Nagad, Rocket, Upay, or bank accounts)
2.3 Financial & Transaction Data
- Deposit and withdrawal transaction records (amounts in BDT, timestamps, payment method references)
- Payment method identifiers (mobile wallet numbers, bank account references — never full card numbers or PIN codes)
- Betting history and game participation records
- Bonus credit and wagering activity logs
2.4 Technical & Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Session timestamps, login history, and platform navigation patterns
- Pages visited, games played, and interaction data collected via cookies and similar technologies
2.5 Communications Data
- Records of all support communications submitted to [email protected]
- Live chat transcripts (where applicable)
- Survey or feedback responses voluntarily submitted by you
| Category | Examples | Collected At |
|---|---|---|
| Identity & Contact | Name, DOB, address, phone, email | Registration |
| KYC Documents | National ID, proof of address, payment proof | Verification request |
| Financial & Transaction | Deposits, withdrawals, betting history | Ongoing use |
| Technical & Usage | IP address, device, session data | Platform access |
| Communications | Support emails, chat transcripts | Support interactions |
3 How We Collect Your Data
We collect personal data through the following means:
- Directly from you: When you register an account, complete a KYC verification submission, make a deposit or withdrawal request, contact our support team, or voluntarily provide information through any Platform feature.
- Automatically during Platform use: When you access the Platform, our servers automatically record technical data such as your IP address, device information, and session activity. This data is collected via server logs, cookies, and similar tracking technologies (see Section 7).
- From payment processors: When you complete a financial transaction through bKash, Nagad, Rocket, Upay, or a partner bank, the payment processor shares transaction confirmation data with khbd to reconcile your account balance.
- From identity verification providers: Where we engage a third-party KYC service to verify the authenticity of identity documents submitted by you, that provider shares a verification result and associated metadata with us.
- From game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share game-session data (round identifiers, stake amounts, outcomes) with khbd for the purpose of account settlement and dispute resolution.
4 Why We Use Your Data
khbd processes your personal data for the following specific and documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your khbd player account, including authentication and password recovery. |
| Age & Identity Verification | Confirming that you are aged 21 or above and that the details you have provided are accurate, as required by our responsible gaming obligations. |
| Payment Processing | Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks, and maintaining accurate transaction records. |
| Fraud Prevention & AML | Detecting, investigating, and preventing fraudulent activity, money laundering, and other forms of financial crime. Suspicious activity may be reported to relevant authorities. |
| Customer Support | Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and training purposes. |
| Platform Improvement | Analysing aggregated and anonymised usage data to improve the design, performance, and content of the Platform. |
| Responsible Gaming | Monitoring play patterns to identify problem gambling indicators and proactively offer responsible gaming tools where appropriate. |
| Regulatory Compliance | Meeting legal and regulatory record-keeping obligations applicable to online gaming operations. |
| Promotional Communications | Sending you information about promotions, bonuses, and platform updates — only where you have not opted out of marketing communications. |
5 Legal Basis for Processing
khbd processes your personal data on one or more of the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and khbd — namely the Terms & Conditions governing your use of the Platform. This covers account management, payment processing, and game settlement.
- Legal Obligation: Processing is required for khbd to comply with applicable legal requirements, including age verification, anti-money-laundering (AML) obligations, and record-keeping requirements.
- Legitimate Interests: Processing is carried out in the legitimate interests of khbd, including fraud detection, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
- Consent: For certain non-essential processing activities — such as sending you promotional communications — we rely on your consent. You may withdraw consent at any time by contacting [email protected] or using the opt-out mechanism in any marketing communication.
6 Data Sharing & Disclosure
6.1 Third-Party Service Providers
khbd shares personal data with carefully selected third-party service providers who assist in the delivery of the Platform. All such providers are contractually bound to process data only in accordance with khbd's instructions and to maintain appropriate security standards. Categories of service providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — for the purpose of processing your financial transactions.
- Identity verification providers: Third-party KYC services that verify the authenticity of identification documents.
- Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios that supply the games available on the Platform.
- IT infrastructure providers: Cloud hosting, server management, and cybersecurity service providers who maintain the technical infrastructure of the Platform.
- Customer support platforms: Tools and software used to manage and respond to support enquiries.
6.2 Legal & Regulatory Disclosure
khbd may disclose your personal data to law-enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of khbd, its players, or the public. This includes disclosures related to fraud investigations, AML compliance, and court orders.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of khbd's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and the privacy implications it entails.
7 Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and remember certain preferences or session states. khbd uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform.
7.2 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, keep your account authenticated, and ensure the Platform functions correctly. | Session / up to 24 hours |
| Functional | Remember your preferences such as language settings and responsible gaming configurations. | Up to 12 months |
| Analytics | Collect anonymised data about Platform usage patterns to help us improve features and performance. | Up to 24 months |
| Fraud Prevention | Identify and flag unusual device behaviour as part of our security and AML monitoring systems. | Up to 12 months |
7.3 Managing Cookies
You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling strictly necessary cookies may prevent certain features of the Platform from functioning correctly, including your ability to remain logged in to your account.
8 Data Retention
khbd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidance:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual and legal compliance |
| KYC verification documents | 5 years from date of verification | AML regulatory requirements |
| Transaction records | 5 years from transaction date | Financial record-keeping obligations |
| Betting and game history | 3 years from last activity | Dispute resolution and compliance |
| Support communications | 3 years from date of last interaction | Quality assurance and dispute evidence |
| Technical and usage logs | Up to 12 months | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
9 Security Measures
khbd implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS/SSL encryption: All data transmitted between your device and the Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Encrypted data storage: Sensitive data fields stored in our databases — including identity document copies and payment references — are encrypted at rest.
- Access controls: Internal access to player data is restricted to authorised personnel on a strict need-to-know basis, with role-based permissions and audit logging.
- Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, with automated alerts and incident-response procedures in place.
- Vulnerability management: We conduct periodic security assessments of the Platform to identify and remediate potential vulnerabilities.
- Staff training: All khbd personnel who handle personal data receive regular training on data protection obligations and secure data-handling practices.
10 Your Data Rights
As a data subject, you hold the following rights in relation to the personal data khbd holds about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.
- Right of Access: You may request a copy of the personal data khbd holds about you, along with information about how it is being processed.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to our legal retention obligations — we may be required to retain certain data even after a deletion request.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to Data Portability: You may request a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including direct marketing. Upon receipt of a valid objection to direct marketing, we will cease that processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
11 Minors & Age Policy
The khbd Platform is strictly restricted to individuals aged 21 years or older. We do not knowingly collect or process personal data from persons under the age of 21. Age verification is a mandatory step in our registration and KYC process.
If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will promptly delete that data and close the associated account. If you believe that a minor has accessed or registered on the Platform, please notify us immediately at [email protected].
Parents and guardians are encouraged to make use of parental control software and browser-level filtering tools to restrict access to online gambling websites. khbd supports all responsible efforts to prevent underage gambling.
12 Third-Party Services
The khbd Platform integrates services provided by third -party providers, including payment processors, game studios, and infrastructure services. When you interact with these third-party components — for example, by launching a game powered by Pragmatic Play or completing a bKash deposit — your data may be processed by those providers in accordance with their own privacy policies.
khbd is not responsible for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with. Our integration agreements with these providers include data processing clauses that require them to handle your data with appropriate care, but ultimate responsibility for their own platforms rests with those providers.
The game studios whose content is available on the Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may collect game-session data independently as part of their platform operations. Such data collection is governed by those studios' own privacy policies and licensing frameworks.
13 Changes to This Privacy Policy
khbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational procedures. When material changes are made, we will take reasonable steps to notify registered players — for example, by displaying a prominent notice on the Platform or by sending a notification to the email address associated with your account.
The updated Policy will be published at khbd.io/privacy-policy with a revised "Last Updated" date. Your continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with a revised Policy, you should stop using the Platform and contact us to close your account.
We recommend that you review this Privacy Policy periodically to stay informed about how khbd protects your personal data.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way khbd handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" as your subject line to ensure your message reaches the correct team.
Response Time: Within 5 business days (BST, UTC+6).
Operating Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays.
When submitting a data rights request (e.g., access, rectification, or erasure), please include your registered username and the email address associated with your khbd account so that we can verify your identity and locate your records promptly.
This Privacy Policy is written and published in the English language. In the event of any inconsistency between an English version and any translated version, the English version shall prevail in all respects.
Document Version: 1.0 | Effective Date: 1 January 2026 | Last Reviewed: 1 January 2026
Ready to Experience khbd?
Now that you understand how khbd protects your data, explore our full range of cricket betting, slots, fishing games, and live casino — all in BDT with fast bKash and Nagad payments.
Gambling involves financial risk. For adults aged 21 and above only. Please visit our Responsible Gaming page if you need support.